Shipping policy

Saints Legacy Shipping Policy

  1. Worldwide Shipping
    We proudly ship worldwide. Shipping costs vary by destination and will be calculated at checkout.

  2. Order Processing

    • In-stock items: Processed and shipped within 4 business days.

    • Pre-order / Made-to-order items: Please allow 15 - 30 business days for production and shipping. These items are handcrafted and created especially for you.

  3. Shipping Times

    • Domestic Orders (U.S.): Typically arrive within 3–7 business days after shipping.

    • International Orders: Please allow 2–4 weeks for delivery, depending on your country’s customs and postal service.

  4. Pre-order & Made-to-order Items

    • These pieces require 15 - 30 business days before shipping.

    • By placing a pre-order, you acknowledge and agree to this timeline.

    • Chargebacks initiated before the 15 - 30 business days period has concluded are considered premature and subject to dispute reversal.

  5. Tracking
    Once shipped, you’ll receive a tracking number by email. Please allow 24–48 hours for tracking to update.

  6. Customs & Import Duties
    International customers are responsible for any customs fees, import duties, or taxes imposed by their country. These are not included in the purchase price or shipping costs.

  7. Address Accuracy
    Customers are responsible for providing the correct shipping address. We are not liable for packages delivered to incorrect addresses.

  8. Shipping Delays
    While we aim to deliver on time, delays may occur due to factors outside our control (weather, customs, carrier issues). We appreciate your patience and understanding.

  9. Lost or Damaged Packages
    If your package is lost or damaged in transit, contact us within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.

  10. No P.O. Boxes
    We do not ship to P.O. Boxes. Please provide a physical street address.

  11. Delivery & Package Responsibility
    Once your package is marked as delivered by the carrier, Saints Legacy is not responsible for lost or stolen items.

  • Please ensure your delivery location is secure.

  • If you believe your package was stolen, check with neighbors or contact your local carrier for assistance.

  1. Order Changes
    Once an order is placed, we cannot guarantee changes to addresses or details. Contact customer service immediately if you need assistance.

By placing an order with Saints Legacy, you acknowledge that you have read, understood, and agreed to this Shipping Policy.
This policy is subject to change without notice. Please check our website for the latest version.